“My screen is frozen”– How many times I’ve gotten this call…. It’s not your screen that’s frozen…it’s your batteries need to be changed in your wireless mouse
“Or I can’t type”…once again the batteries need to be changed on your wireless keyboard
“I can’t get on the internet”– Are the lights on your modem on – They are on but one light is RED ….well then unplug your modem and wait 10 seconds re-plug it back in and wait 10-15 minutes see if the Red light now is green..if it is problem probably solved! Now see if you can get on the internet. If not call us.
“How about my computer won’t shut down”…Hold down the power button down on (on/off button) your laptop or tower ….client says, “I did that” and it does not shut down…And I say now hold the button for 20 seconds “Like magic the client says it shut down”.
Just one more- “My computer won’t turn on”– check electricity (make sure your surge protector is working. Plug computer into another outlet. Wow would you look at that… it works!
I just want to say we are all guilty of these things at one time or another. It’s like I say K.I.S.S. – Keep It Super Simple!